Service Request Ticket - # 47990

Service Request Information

CONTACT Name Henrickson, Adria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2012 12:02 PM
Department OHSU School of Nursing Phone 88179
Location Email gredviga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070771[Edit Inv] (opens in a new window) Bldg/Room MNB 201
Service Tag Description HP LaserJet P2015dn Printer #CB368A#ABA
Serial No. SCNBjl65194 Location Nursing Faculty

Model CB368A Hostname
Notes duplexing, Maint repair of printer replaced formatter Assembly with network on Poo86749(PARTSNOW)SR47990 Ink/Toner Refill

Wired NIC 00:1E:0B:09:87:94

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Aug 30, 2012 04:59 PM 
Status changed from (3) Order in Process to (5) Completed
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Adam Wehner Aug 30, 2012 04:59 PM 
Printer got the new formatter put in it.  It is
back up and running.
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Adam Wehner Aug 27, 2012 02:29 PM 
Status changed from (1) Pending to (3) Order in Process
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Adam Wehner Aug 27, 2012 02:29 PM 
A new formatter is on order for the printer.  I
tried to rework some of the soldier joints on the
old board but had no luck.
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Katie Halvorson Aug 21, 2012 01:04 PM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Aug 21, 2012 01:04 PM 
****This is an email****
Hello- our printer that was having an issue last
week began having the same problem again and has
to be restarted in order to print.  The closed
service request from before was #47990.

 

Thanks,

Adria
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Adam Wehner Aug 16, 2012 10:26 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Aug 16, 2012 10:26 AM 
I cold reset the printer.  This seems to have
fixed the problem.  Adria is going to contact me
back if it happens again.
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Lori Burgeson Aug 09, 2012 12:21 PM 
Task reassigned to Adam Wehner.
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Nicole Crane Aug 09, 2012 12:02 PM 
****This is an email****
The printer in our front Nursing office (MNB 201) 
has been having issues recently where we usually 
have to restart it a couple times a day before it 
will print anything, and sometimes it still does 
not print.  Is this possibly a network problem, 
or more likely an issue with the printer itself?  
The printer is an HP LaserJet P2015dh, and the 
printer is \\bart\NU-Glucose, ID# 20070771[Edit Inv].  If 
it¿s an issue with the printer, would it be 
possible to get a replacement black and white 
printer for this office?
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