Service Request Ticket - # 48004

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2012 08:32 AM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081161[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag GB3F5J1 Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. GB3F5J1 Location 204

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962

Wired NIC 00:24:E8:1B:64:2D

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Aug 14, 2012 11:00 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Aug 14, 2012 11:00 AM 
It was a crash dump.  It was a new image, but I
played with the computer for a while and nothing
happened.  I told her to keep an eye on it, and it
may need a different image if it happens again.
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Katie Halvorson Aug 14, 2012 09:09 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Aug 14, 2012 09:09 AM 
She called today and said her computer was working
fine, working on word file, and the computer
showed a blue screen and said a problem has been
detected and windows is shutting down.  The
computer doesn't shut down on itself.  She has
turned the computer off.
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Laven Voth Aug 13, 2012 02:30 PM 
Task reassigned to Laven Voth.
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Laven Voth Aug 13, 2012 02:30 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Aug 13, 2012 02:30 PM 
reimaged, had a lot of malware.
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Megan Thibeault Aug 13, 2012 09:18 AM 
This might of been because of the network issues
we were having earlier. I tried calling her back
and she was out of the office.
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Megan Thibeault Aug 13, 2012 08:32 AM 
Adry said that she had to click out of a strange
window a few times this morning and then did a
hard shut down. Her computer didn't turn on so she
held the button again and it got her to the log on
screen but she couldn't get past the log in screen.
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