Service Request Ticket - # 48020

Service Request Ticket - # 48020

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Villegas-Gutierrez, Martha	Date	Aug 14, 2012 12:41 PM
	Department	The Research Institute	Phone	88335
	Location		Email	gutierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060264 (opens in a new window)	Bldg/Room	SSC
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	n/a	Location	Martha Villegas-Gutierrez
	CPU	Pentium D, 3.40GHz,800MHz
	OS		Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A9:0C:2F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Sep 13, 2012 11:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Sep 13, 2012 11:32 AM	Ran fine when I was installing software. She didn't say anything was wrong.	Add Attachment
Andrew Gandara	Sep 12, 2012 10:11 AM	Task reassigned to Andrew Gandara.	Add Attachment
Laven Voth	Aug 28, 2012 02:28 PM	Went straight to cover, will try again periodically	Add Attachment
Katie Halvorson	Aug 21, 2012 12:20 PM	she will not be back on campus till after 1pm today.	Add Attachment
Katie Halvorson	Aug 21, 2012 12:20 PM	She can now log onto her computer but it runs very slow still. Slower than before she got it fixed.	Add Attachment
Katie Halvorson	Aug 21, 2012 11:51 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Aug 21, 2012 11:51 AM	She is having the same problem with her computer and still running very slow. It is slower than before and she cannot log onto the mash. But others can log onto her computer and she can log onto other computers.	Add Attachment
Laven Voth	Aug 21, 2012 11:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Aug 21, 2012 11:09 AM	her computer was unusably slow, and the hard drive sounded really rough, so I imaged her a 745 scheduled to be PDRd and updated the inventory.	Add Attachment
Katie Halvorson	Aug 21, 2012 08:55 AM	She is in her office all day and would like it ASAP.	Add Attachment
Laven Voth	Aug 20, 2012 04:01 PM	Have new computer done, ready to deliver	Add Attachment
Laven Voth	Aug 20, 2012 04:01 PM	Left VM	Add Attachment
Laven Voth	Aug 15, 2012 02:46 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Aug 15, 2012 02:37 PM	Her computer was very messed up, it wouldnt boot into windows normally and in safe mode it look about 20 minutes. Going to reimage	Add Attachment
Laven Voth	Aug 15, 2012 01:23 PM	Katie left a vm	Add Attachment
Katie Halvorson	Aug 14, 2012 12:41 PM	Martha's computer has a black screen and is stating "no boot device available". She has tried to restart her computer and that has not done a thing for her. MA 328 gutierm@wou.edu 88335	Add Attachment