Service Request Ticket - # 48037

Service Request Information

CONTACT Name Compton, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2012 08:26 AM
Department Admissions Office Phone 88576
Location Email comptonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080485[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 59JNPH1 Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 59JNPH1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 , transfer from W#20030664 Macromedia Studio MX 2004 from P0052515, Pre 2000 Filemaker Pro 5.0

Wired NIC 00:21:70:6F:D9:E8

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Aug 16, 2012 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Aug 16, 2012 10:21 AM 
Task reassigned to Laven Voth.
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Laven Voth Aug 16, 2012 10:21 AM 
re-bound to domain.  Works now
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Nicole Crane Aug 16, 2012 08:26 AM 
She cannot get access to drives, the only ones 
that are coming up are the C and D drive. The 
others are not visable at all. 

This started yesterday after she had a strange 
system update, that left the computer at a blue 
screen so she did a hard re-start.
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