Service Request Ticket - # 48041

Service Request Ticket - # 48041

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Service Request Information

CONTACT	Name	Payton, Sue	Date	Aug 16, 2012 12:42 PM
	Department		Phone	88967
	Location		Email	paytons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110097 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34JLZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, TRANSFER to W#201300224 Camtasia 7.1 from ODS Grant bundle, Dragon Naturally Spring Prem Ed. v12 from P0092529
	Wired NIC	78:2B:CB:B3:9E:C3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 16, 2012 04:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 16, 2012 04:37 PM	They are trying to edit video with screen capture software. It crashes because Camtasia is not software made to handle DVD video, it is for short screen capture. recommended other software like vegas or premier.	Add Attachment
Katie Halvorson	Sep 18, 2012 02:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Sep 18, 2012 02:53 PM	**This is an email** Hi again, we are still having issues with Camtasia (installed on Windows machine # 20110097). We are getting out of memory errors and run time errors when trying to produce the videos to DVD or other formats if the video is very long. Any ideas what we can do? Thanks, Sue	Add Attachment
Laven Voth	Aug 27, 2012 09:55 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Aug 27, 2012 09:55 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Aug 27, 2012 09:55 AM	Looked at the computer with the student worker, its determined that Camtasia isn't best suited to edit external files that are 13GB videos. It lags the dell optiplex too much. They said they will continue the edits on the macs in their studio.	Add Attachment
Laven Voth	Aug 20, 2012 10:03 AM	Went over to look and Sue wasn't in. We looked at the computer that was being used, and it was fast at responding and appeared to be in good working order. Will wait to talk with someone about it.	Add Attachment
Tricia Flaherty	Aug 16, 2012 12:42 PM	Yesterday Deborah called me to ask about the station in the TRC LAB that she has a student using to do a large project of closed captioning the Graduation Video for DVD production. The machine keeps getting an "out of memory error" and locking up on them. Sue Payton in TRC has been trying to help them out with this as well. I checked the machine against the system requirements and things should be fine. I also found this possible patch to fix such errors: http://techsmith.custhelp.com/app/answers/detail/a_id/2774/~/camtasia-studio%3A-e_out_of_memory-error-message I told her I would have the station looked at to see if we can get it to work better for her.	Add Attachment