Service Request Ticket

Service Request Information

CONTACT	Name	Mafit, Cindi	Date	Aug 16, 2012 01:48 PM
	Department	The Research Institute	Phone	88792
	Location		Email	mafitc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080982 (opens in a new window)	Bldg/Room	TODD 127
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	MY91G240PP	Location	Cindi Mafit
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	00:23:7D:99:FB:61

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Aug 20, 2012 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Aug 20, 2012 02:04 PM	Printer is dead. She is going to order a new one.	Add Attachment
Megan Thibeault	Aug 20, 2012 08:24 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Aug 20, 2012 08:23 AM	**This is an email** Could this please happen soon? I need my printer functioning or will have to re-format several reports I need to print this week. Thanks.	Add Attachment
Laven Voth	Aug 16, 2012 03:27 PM	Task reassigned to Adam Wehner.	Add Attachment
Nicole Crane	Aug 16, 2012 01:48 PM	**This is an email** My HP Officejet Pro 8000 will not print. It will not pick up the sheet of paper when asked to print a document. This is a local printer #20080982. I am in Todd room 241. Thanks.	Add Attachment