Service Request Ticket

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Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 16, 2012 02:10 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25J619ADHJW	Location	Going to PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB, Adobe Master Coll. CS6 from P0091311 JULY2013, for use with Vinyl Cutter SureCutsALotPro_USCUTTER from VISA2013003840
	Wired NIC	A8:20:66:05:2C:13
	Wireless NIC	7C:C3:A1:B7:9D:D4
	Bluetooth NIC	7C:D1:C3:A1:44:22

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 18, 2012 11:48 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 18, 2012 11:48 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 18, 2012 11:48 AM	Set up scanners	Add Attachment
Lori Burgeson	Oct 18, 2012 10:55 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Oct 18, 2012 10:52 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Oct 18, 2012 10:52 AM	There are two scanners that need to go to CH303 that are still on the counter in ITC008(see note from Aug28th)	Add Attachment
Lori Burgeson	Oct 18, 2012 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 18, 2012 09:44 AM	Lenore has a ticket in to get two internet ports run to finish the setup of the last two iMacs	Add Attachment
Lori Burgeson	Oct 16, 2012 08:49 AM	Emailed Lenore letting her know the computers were delivered, but two cannot be turned on as one needs a power outlet and the other needs a new port to be run. I asked her how she would like us to proceed with the setup of the remaining 2 computers.	Add Attachment
Lori Burgeson	Oct 16, 2012 08:42 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Oct 09, 2012 02:21 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Oct 09, 2012 02:21 PM	Lenore called and asked when this will be completed since there is no computers in the lab.	Add Attachment
Tricia Flaherty	Sep 21, 2012 02:54 PM	Richard Creative Arts faculty want an update status on these...will they be ready for student use next week?	Add Attachment
Tricia Flaherty	Sep 04, 2012 04:30 PM	The lab will be moving across the hall to CH 303 as they are swapping spaces, Lenore will be putting in a separate Telecom request for jack activation in CH303 and then a UCS request for equipment pickup(except for slide scanner which Creative Arts will move into 303 along with the furniture).	Add Attachment
Lacey Davis	Aug 28, 2012 10:39 AM	There is also two scanners that need to be set up and delivered to CH 311. They are Epson Perfection V600 Photo scanners. The W#'s are 20120229 and 20120230. The scanners are located next to the iMAC's on the counter in the tech area.	Add Attachment
Lacey Davis	Aug 16, 2012 02:10 PM	4 Apple iMAC's need to be set up and delivered to CH 311 Lab (they are replacements). Additional Software: MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB. The W#'s are W# 20120221, W# 20120222, W# 20120223, and W# 20120224. The iMac's are located on the counter in the tech area of ITC 008.	Add Attachment