Service Request Ticket - # 48069

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2012 10:21 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110168[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34NJZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:99:60

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jan 09, 2013 10:26 AM 
Status changed from (4) On Hold to (5) Completed
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Dale Goodell Dec 21, 2012 04:17 PM 
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Dec 21, 2012 04:17 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Dale Goodell Aug 22, 2012 04:12 PM 
DONE:

Banner INB ¿ done
CLM ¿ done
BI Query ¿ done, but Darin needs to test.
WOU Terminal Server
Print Key
Sophos
Internet Explorer
CD/DVD Burner
Fire Fox
REMAINING:

* US Bank Media Viewer
WOU Directory
* Secure FX
* Secure CRT
Away Travel Templates ¿ this is just a text file
that he has on the desktop.

* = Michael Soukup may need to install these items.

REMAINING ITEMS AT TIME OF SETUP:

Bookmarks/Favorites
B.O. Printer Setup/Copier(Wonka)
EPSON Scan 

Find out if he needs TradeKeys for entering a
V-number?
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Dale Goodell Aug 22, 2012 02:21 PM 
Bi Query and Windows XP mode dona, but Darin needs
to test.
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Dale Goodell Aug 22, 2012 01:22 PM 
BANNER shortcut done.
CLM shortcut done.
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Dale Goodell Aug 21, 2012 02:31 PM 
Task reassigned to Dale Goodell.
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Megan Thibeault Aug 21, 2012 10:24 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Aug 21, 2012 10:24 AM 
Darin will be leaving out of town Friday and would
like to get this done prior to Friday.
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Megan Thibeault Aug 21, 2012 10:23 AM 
Darin would like the following on his new machine
W# 20110168[Edit Inv]

Icons:
Banner INB 
US Bank Media Viewer
WOU Directory
Secure FX
Secure CRT
WOU Terminal Server
Away Travel Templates
Bookmarks/Favorites
BI Query
B.O. Printer Setup/Copier(Wonka)
EPSON Scan 
CLM
Print Key
CD/DVD Burner
Sophos 
Internet Explorer 
Fire Fox
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Megan Thibeault Aug 21, 2012 10:21 AM 
GFA setup for Darin in AD 101G. Darin would like
to be present to this setup. The new Dell computer
W# 20110168[Edit Inv] is replacing W# 20080468[Edit Inv] and the new
Dell Monitor W# 20110186[Edit Inv] is replacing W# 20060724[Edit Inv].
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