Service Request Ticket - # 48074

Service Request Information

CONTACT Name Vasas, Dona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2012 01:57 PM
Department Business Services Phone 88172
Location Email vasasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20031442[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4200dtn
Serial No. USGNP40261 Location PDR

Model Q2428A#ABA Hostname mozart.wou.edu
Notes Duplex; additional 500 sheet tray; HP LJ4200dtn Maint Kit from P0088261,Maint repair of Transfer Roller Assembly from P0088748 SR49475 FEB2013, Maint Kit from P0090336 NO SR JUNE2013 IP:140.211.116.7 Ink/Toner Refill
TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker Aug 21, 2012 02:54 PM 
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker Aug 21, 2012 02:54 PM 
had to cold reset printer. it's working now.
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Megan Thibeault Aug 21, 2012 02:27 PM 
Task reassigned to Richard Kavanagh.
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Megan Thibeault Aug 21, 2012 02:27 PM 
****This is an email****
Dona,

We are looking into the network side of the
printer right now. Someone will be in contact with
you in just a little bit.

Thanks,
Megan
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Katie Halvorson Aug 21, 2012 02:24 PM 
****This is an email****
I turned it off for two minutes. It still has the
error.
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Megan Thibeault Aug 21, 2012 02:15 PM 
****This is an email****
I turned it off for two minutes. It still has the
error.


On Tue, Aug 21, 2012 at 2:00 PM, UCS
ServiceRequest  wrote:

Dona,

I created a ticket for Adam to work on this
printer. Ticket # 48074.
Have you power cycled the machine off? If so does
the error still
appear?

Thanks,
Megan
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Megan Thibeault Aug 21, 2012 01:57 PM 
****This is an email****
Mozart WOU ID#20031442[Edit Inv]
 
Error code 49.4C02 Service Error
 
We have previously asked for help because a
maintenance error has been displayed for months.
We can no longer print because of this new error.


-- 

Dona Vasas
Business Services
Western Oregon University
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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