Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 21, 2012 04:05 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120182 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
	Serial No.	JLNP7V1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0086494
	Wired NIC	18:03:73:34:8A:0F

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Jun 06, 2013 04:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lacey Davis	Sep 21, 2012 10:30 AM	The RAM for the additional instructor station came in today, it is located next to the computer.	Add Attachment
Lacey Davis	Sep 20, 2012 12:06 PM	The additional instructor station for ITC 311 just came in and it has been tagged and entered into inventory. It will need RAM added to it, but the RAM has not came in yet. The computer can be setup, but when the RAM comes in someone will need to go back and add it to the computer. The W# for the computer is W# 20120351 and it is located on the counter in the inventory area.	Add Attachment
Lacey Davis	Sep 06, 2012 02:15 PM	The monitors for ITC 311 are ready. They are located in the hallway. W#'s 20120163-20120181 and W# 20120298.	Add Attachment
Lacey Davis	Aug 21, 2012 04:05 PM	20 Dell computers need to be set up and delivered to ITC 311. These are lab replacements. The W numbers are 20120182-20120201. The computers are located on the counter in the tech area of ITC 008.	Add Attachment