Service Request Ticket - # 48086

Service Request Information

CONTACT Name Charlton, Deb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2012 12:47 PM
Department Graduate Studies Phone 88597
Location Email charltod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080582[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet P3005DN Printer #Q7815A#ABA
Serial No. n/a Location PDR

Model Q7815A Hostname ad-masters.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing printer Maintenance: fuser ASM 110V from P0076988 Sept 2010, maintenance fuser ASM 110V LJ P3005 on P0080311 5-2011; HP LJP3005 Maint Kit from P0092042 SR51717 SEPT2013, Feeders Paper trays & Assemblies #RM1-3716-000 from P0092144 SR51791 OCT2013, Ink/Toner Refill

Wired NIC 00:21:5A:7B:1A:E4

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Aug 28, 2012 03:50 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner Aug 28, 2012 03:50 PM 
I took the formatter board home and baked it at
350 degrees for 8 minutes and the printer is back
up and running.
 Add Attachment
Lori Burgeson Aug 23, 2012 08:46 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Lori Burgeson Aug 23, 2012 08:46 AM 
Adam:  Blake and I took a look at this printer and
there must be something wrong internally.  In the
mean time, she has another printer set as her
default printer, but could you please look at this
when you get back?
 Add Attachment
Megan Thibeault Aug 22, 2012 12:47 PM 
Deb has had a few issues with this printer.
Currently when she turns it off and then back on
nothing appears on the printer screen.
Add Attachment