Service Request Ticket

Service Request Information

CONTACT	Name	Sanchez-Bravo, Norma	Date	Aug 27, 2012 04:18 PM
	Department	Admissions Office	Phone	88193
	Location		Email	sanchezn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091441 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	GH2G0M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:F2:8E
	Wireless NIC	00:23:14:8F:01:EC
	Bluetooth NIC	F0:7B:CB:A8:2F:B6

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Sep 06, 2012 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Sep 06, 2012 11:34 AM	Finished and delivered	Add Attachment
Katie Halvorson	Sep 04, 2012 02:53 PM	username- mash password- Admit$1 She is available 8-5 tomorrow. And only 3-4 today.	Add Attachment
Blake von Brockdorff	Sep 04, 2012 12:26 PM	waiting to hear back from Norma on local account info and availability for delivery. Left vm	Add Attachment
Lori Burgeson	Sep 04, 2012 11:13 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Lori Burgeson	Aug 30, 2012 06:27 AM	New laptop keyboard was ordered and Adam installed it. Blake is finishing up with the laptop and it will be delivered back to Norma this week.	Add Attachment
Megan Thibeault	Aug 27, 2012 04:19 PM	laptop is on Lori's chair.	Add Attachment
Megan Thibeault	Aug 27, 2012 04:18 PM	The keyboard is not working at all. Adam checked with a usb keyboard and it worked.	Add Attachment