Service Request Ticket - # 48109

Service Request Information

CONTACT Name Villegas-Gutierrez, Martha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2012 11:06 AM
Department The Research Institute Phone 88335
Location Email gutierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070165[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 16GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, CVision-PdfCompressor image compression and OCR from P0071904, Acrobat Pro 9 from P0070742(SR32695)

Wired NIC 00:1A:A0:53:01:B2

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Sep 13, 2012 11:28 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Sep 13, 2012 11:28 AM 
Installed all the software except the CAD (Clinical Assessment of Depression)
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Tricia Flaherty Sep 13, 2012 10:48 AM 
in reference to Pearson testing software the disk
media is most likely in Ken Kosko's possession 
please refer to SR41568 where BASC-2 is discussed
This testing software is given directly to Ed Eval
group since it can be used on multiple machines
and for use in the field
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Katie Halvorson Sep 12, 2012 10:20 AM 
She will be in her office tomorrow and she will
call when she is available.
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Andrew Gandara Sep 12, 2012 10:11 AM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Sep 12, 2012 10:02 AM 
****This is an outgoing email****
Hi Martha,

I need some additional information regarding service request 
#48109

Description: Software was removed from her computer and needs it 
back WOU#20070165[Edit Inv]

I was able to get your laptop working on the wireless network.
Also, please let me know when you're available today and I will 
come by and install the software for you on your desktop.

Thanks,

-Andrew
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Katie Halvorson Sep 11, 2012 02:16 PM 
she is in 9-3 tomorrow and would like some contact
on this.
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Laven Voth Aug 28, 2012 02:28 PM 
Went straight to cover, will try again periodically
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Laven Voth Aug 28, 2012 01:40 PM 
Task reassigned to Laven Voth.
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Katie Halvorson Aug 28, 2012 11:06 AM 
Martha had her computer worked on last week and
they cleaned her hard drive after her computer
crashed.  She now doesn't have the software she
had before:

BASC-2
WISC-4
CAT software portfolio 
WAIS-4

Ken had paid for the software but it is no longer
on her computer after it was worked on.

WOU#20070165[Edit Inv]
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