Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Aug 28, 2012 11:08 AM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100754 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	7BXG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,MS Office Pro Plus 2010 installed as Office 2007 from P0079246,[TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studio v8 and Snagit v12 from VISA2014004083, Adobe Acrobat Pro v9 WIN from P0076844], IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697
	Wired NIC	5C:26:0A:3E:3D:B9
	Wireless NIC	58:94:6B:FD:7F:3C
	Bluetooth NIC	1C:65:9D:F5:46:CD

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Aug 28, 2012 04:20 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Aug 28, 2012 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Aug 28, 2012 04:20 PM	Set up an app that uses dropbox to go between word docs on her ipad and PC.	Add Attachment
Laven Voth	Aug 28, 2012 11:36 AM	Went over there, she wasn't there. Will try again at 3:30	Add Attachment
Megan Thibeault	Aug 28, 2012 11:08 AM	iPad- W# 20111110 Laptop-W# 20100754 Her iPad is not linking with Documents to go- on her laptop. Available: Till 1pm and after 3:30pm today	Add Attachment