Service Request Ticket - # 48116

Service Request Information

CONTACT Name Kment, Tony   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2012 03:33 PM
Department Facilities Services Phone 88974
Location Email kmentt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20071135[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
Serial No. DX2XDG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066216 installed as Office Pro 2003

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3C:5A:45:54


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Tricia Flaherty Aug 29, 2012 03:19 PM
20111078[Edit Inv]
Add Attachment
Dale Goodell Aug 29, 2012 02:07 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Dale Goodell Aug 29, 2012 02:07 PM
WOU # 201111078 setup and delivered.
Add Attachment
Dale Goodell Aug 29, 2012 10:33 AM
Task reassigned to Dale Goodell.
Add Attachment
Megan Thibeault Aug 29, 2012 09:42 AM
NEW GFA W # 201111078
Add Attachment
Megan Thibeault Aug 29, 2012 09:17 AM
New GFA is on the shelf in the back hallway
Add Attachment
Megan Thibeault Aug 29, 2012 09:16 AM
Task reassigned to New Equip. Setup.
Add Attachment
Megan Thibeault Aug 29, 2012 09:16 AM
My mistake... This station is suppose to be a GFA
not a upgrade to Windows 7. 
Add Attachment
Katie Halvorson Aug 29, 2012 07:57 AM
****This is an email****
I think my computer might be one of those that
will be upgraded with a new machine. This might be
the best time to have windows 7 installed?(not
sure...?)   thanks, Tony
Add Attachment
Dale Goodell Aug 29, 2012 07:33 AM
Task reassigned to Megan Eichler.
Add Attachment
Dale Goodell Aug 29, 2012 07:33 AM
Megan:
This is a 2007 machine and isn't eligible for
Windows 7 upgrade.  If this is a GFA machine, it
should be eligible for REPLACEMENT, which would
include Windows 7.
-Dale
Add Attachment
Megan Thibeault Aug 28, 2012 03:33 PM
****This is an email****
Hi Megan:  Thanks for the reminder!  I have the
laptop in question here in my office.  It is the
one that the HVAC guys use around campus for
logging into their systems.  They use remote
desktop and a wireless connection, so there is no
special software installed on this machine - a
standard Win 7 image will be just fine.  Is there
anything else you need to know?

Thanks.
Mike

On 8/20/2012 2:03 PM, Megan Eichler wrote:

    Mike,

    I was just checking in to see if you found out
anything about Tony's laptop.

    Thanks,
    Megan

    On Wed, Aug 8, 2012 at 1:52 PM, Mike Ross
 wrote:

        Megan:  Let me check on that one - the
HVAC guys have a laptop they take
        around campus for hooking directly to
their systems, that must be the one
        you're referring to.  Tony is our foreman
here at the plant, so that's why
        it shows up under his name.  It isn't
anyone's workstation.

        Mike

        On 8/8/2012 1:47 PM, Megan Eichler wrote:

            Mike,

            Tony's laptop W# 20071135[Edit Inv] located in
the HVAC room is on our GFA list
            of replacements. I just wanted to
check with you first about any
            concerns to upgrading him to a new laptop.

            Thanks,
            Megan


        --
        Michael Ross
        Programmer/Analyst
        Western Oregon University
        345 N. Monmouth Ave.
        Monmouth, OR 97361
        (503) 838-8046
Add Attachment