Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 28, 2012 03:59 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120124 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
	Serial No.	JLGM7V1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0086494, STELLA Save-Disabled V10.0 license from VISA2012003145
	Wired NIC	18:03:73:34:89:F6

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Sep 11, 2012 06:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 11, 2012 06:52 AM	Computers were imaged in UCS and were set up yesterday in NS204	Add Attachment
Lori Burgeson	Sep 06, 2012 06:48 AM	Waiting for Richard to finish image before deploying new computers.	Add Attachment
Lacey Davis	Aug 30, 2012 10:18 AM	The W#'s for the monitors are 20120098-20120103.	Add Attachment
Lacey Davis	Aug 30, 2012 10:14 AM	The monitors for NS 204 are ready, they are in the hallway sitting in two carts.	Add Attachment
Lacey Davis	Aug 29, 2012 04:35 PM	The instructor station is ready. The W# is 20120296. It is a Dell ultra small form factor, and it will need smart classroom starboard software.	Add Attachment
Lori Burgeson	Aug 29, 2012 11:52 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lacey Davis	Aug 28, 2012 04:10 PM	A instructor station has been ordered to go with these six computers, but it has not arrived yet.	Add Attachment
Lacey Davis	Aug 28, 2012 03:59 PM	6 Dell computers need to be set up and delivered to NS 204. The W#'s are 20120124-20120129. They are located on the counter in the tech area of ITC 008.	Add Attachment