Service Request Ticket - # 48126

Service Request Information

CONTACT Name Kuletz, Elayne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2012 12:13 PM
Department College of Education Phone 88471
Location Email kuletze@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101414[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FHBZZDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2011 license from P0081051, Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:2A:14:1D:6D:6E


Wireless NIC 10:9A:DD:A6:3C:FA


Bluetooth NIC 44:2A:60:D7:F6:52

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Sep 07, 2012 09:36 AM 
Task reassigned to Laven Voth.
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Laven Voth Sep 07, 2012 09:36 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Sep 07, 2012 09:36 AM 
Installed
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Laven Voth Sep 06, 2012 01:10 PM 
emailed for times
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Tricia Flaherty Sep 05, 2012 11:49 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 05, 2012 11:47 AM 
****This is an email****
Hello Brian,

On 8-29-2012 I created Service requests for
you(SR48127)  and Elayne(SR48126)  to have the
software installed after uploading the media for
Captivate 6 for MAC to our software storage. The
techs have been busy installing labs and appear to
have not gotten to these installs yet.  I will
update these two tasks to let them know free trial
periods are ending soon and it would be
appreciated if this can get done this week. 

Tricia Flaherty
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Tricia Flaherty Sep 05, 2012 11:46 AM 
****This is an email****

On 9/5/12 11:36 AM, Brian Sly-Haley wrote:
> Hi Tricia,
>
> I am wondering if you know when Captivate will
be installed on the two DEP Macs (Elayne Kuletz's
machine and the DEP laptop)? Our free trials of
the software are ending soon and I would ask Sandy
but she is on vacation until Friday.
>
> Thanks,
>
> Brian
>
> -----
>
> Brian Sly-Haley
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Tricia Flaherty Aug 29, 2012 12:13 PM 
installer and license key can be found at:
T:\Adobe Captivate\Captivate_v6\Captivate_6_MAC

there will also be a SR for install for DEP MAC
laptop(W#2010031 under Brian Sly-Haley) from same
order
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