Service Request Ticket - # 48127

Service Request Information

CONTACT Name Sly-Haley, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2012 12:17 PM
Department Center for Academic Innovation Phone 88918
Location Email haleyb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100331[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
Serial No. W804200CATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2011 from P0077403, Adobe InDesign CS5 for MAC from P0079009 and Adobe Dreamweaver CS5 for MAC from P0079009, Adobe Captivate 6 for MAC from P0086611, FileMaker Pro 11 from P0082550 transferred from W#20101159 JAN2013 SR49240, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:BC:C8:9B:29:D4


Wireless NIC F0:B4:79:15:06:CB


Bluetooth NIC F0:B4:79:07:C7:C2

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Sep 07, 2012 09:37 AM 
Task reassigned to Laven Voth.
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Laven Voth Sep 07, 2012 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Sep 07, 2012 09:37 AM 
Installed
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Laven Voth Sep 06, 2012 01:09 PM 
emailed for times
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Tricia Flaherty Sep 05, 2012 11:48 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 05, 2012 11:47 AM 
****This is an email****
Hello Brian,

On 8-29-2012 I created Service requests for
you(SR48127)  and Elayne(SR48126)  to have the
software installed after uploading the media for
Captivate 6 for MAC to our software storage. The
techs have been busy installing labs and appear to
have not gotten to these installs yet.  I will
update these two tasks to let them know free trial
periods are ending soon and it would be
appreciated if this can get done this week. 

Tricia Flaherty
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Tricia Flaherty Sep 05, 2012 11:45 AM 
On 9/5/12 11:36 AM, Brian Sly-Haley wrote:
> Hi Tricia,
>
> I am wondering if you know when Captivate will
be installed on the two DEP Macs (Elayne Kuletz's
machine and the DEP laptop)? Our free trials of
the software are ending soon and I would ask Sandy
but she is on vacation until Friday.
>
> Thanks,
>
> Brian
>
> -----
>
> Brian Sly-Haley
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Tricia Flaherty Aug 29, 2012 12:17 PM 
installer and license key can be found at:
T:\Adobe Captivate\Captivate_v6\Captivate_6_MAC

there is also SR#48126 for install for Elayne
Kuletz iMac desktop(W#20101414) from same
order
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