Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 30, 2012 12:12 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20120242 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
	Serial No.	200SL704730	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:80:64:A0:FE:E1

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Dec 05, 2012 09:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Dec 05, 2012 09:35 AM	3 VDI clients have replaced thin clients in TODD 317.	Add Attachment
Samantha Brubaker	Nov 29, 2012 08:06 AM	Task reassigned to Lori Burgeson.	Add Attachment
Samantha Brubaker	Nov 29, 2012 08:06 AM	These are finally ready to go in. I have set them up, they just need to be put in place.	Add Attachment
Lacey Davis	Aug 30, 2012 12:12 PM	3 WYSE thin clients need to be set up and delivered to Todd 317. The W#'s are 20120242-20120244. They are located on the shelf across from the restroom. Note: replace the mice and keyboards with new WYSE mice and keyboards. The keyboards are located below the shelf the thin clients are on, and the mice and power cords are in the inventory area.	Add Attachment