Status changed from (2) Scheduled to (5) Completed

Status changed from (1) Pending to (2) Scheduled

****This is an email****
Jared,

That is great news.  How does Friday look, I am open 11am-1pm 
or after 2pm.  Or, if it is easier, I can clear off my desk and you 
can stop by anytime Sharon is in the Mathematics Office as she 
has a key.  Thanks again,


Matthew Nabity
Assistant Professor
Mathematics Department
Western Oregon University
nabitym@wou.edu
503-838-8916

I've left the iSight camera on for several days without any issues at 
all. The microphone works great and the main computer can 
recognize flash drives that are connected to the monitor. It looks 
like it's completely fixed. 

Just got the monitor back from the Corvallis Mac Store. Lori said 
that they replaced the logic board and that they had done this 
before previously and that it did not solve the issue. I will test it 
out this week and perhaps next to make sure that the problem is 
resolved. I talked to Matt and he said that he is not in a hurry to 
get it back, he just wants to make sure that it finally works 
before it goes out of warranty.

****This is an email****
Matt,

I was just notified by the Corvallis Mac Store that they will be 
sending out a technician on Tuesday at 10:00 AM.

Thanks,

Jared Petersen

****This is an email****
Jared,

That is great news.  Thanks for you help with this.



Matthew Nabity
Assistant Professor
Mathematics Department
Western Oregon University
nabitym@wou.edu
503-838-8916

Made a call to Apple Care Support. They set up an onsite repair 
with the Corvallis Mac Store and they will be contacting me to set 
up an appointment.

Repair Number: D10202026805
Case Number: 501579221

Will reach out to Nabity to let him know the status.

Was able to finally talk to Tricia. The monitor is covered under 
AppleCare.

Talked to Laven about calling Apple Care. Phone number is 1-
800-APL-CARE. Will need to get WOU's school code first.

****This is an email (Part 1)****
Hey Matt,


I think I've narrowed down the problem to a faulty connection 
with the thunderbolt display/USB/mag-safe power adapter cords 
that are native to the monitor (the cords at the back that can't be 
removed). As soon as I brought it back to my office, your 
intermittent iSight camera and microphone issue turned into a 
constant problem. It's only worked normally once, and that was 
for something like five seconds.

The display cord works and so does the laptop power adapter, 
but the USB cord does not. It fails to allow USB devices that are 
plugged in to the back of the monitor to connect to the 
computer. The computer doesn't even recognize that these tools 
are a part of the monitor. According to page 8 of the monitor's 
user guide (I've attached it in PDF file format in case you want to 
take a look), if the USB cable is not plugged in, the iSight camera 
and microphone on the monitor will not work. If the connection 
is faulty or the cord(s) is/are bad, the computer would react as if 
the USB cord wasn't plugged in and would therefore not 
recognize the camera or microphone.

Task reassigned to Jared Petersen.

****This is an email****
Matthew,

We've received your service request about the built-in webcam 
and microphone having some problems. When would be the best 
time for me to come over to pick it up and talk to you further 
about the issues you're experiencing?

Thank you for your patience,

Jared Petersen
UCS Student Computer Technician

Status changed from (5) Completed to (1) Pending

Task reassigned to Account Administration.

Status changed from (1) Pending to (5) Completed

Called to confirm that when they bring the system
back, that they can talk to Sharon who has access
to the office.  

Have been in contact with AppleCare multiple
times.  An Apple tech has been sent out twice. 
Problem still occurring and am still in
communication with AppleCare regarding issue

Referred to Lori to contact AppleCare directly to
request replacement. I don't have the information
to do it.

Called to check on the status and we informed him
that we are waiting to hear from apple and about
the USB being faulty.

An Apple tech is coming onsite on Monday at 10am
to further troubleshoot the issue.

Lori will be taking it to Apple on Friday. The
monitor system is 20110288

The failure seems to be in the monitor itself.
Will talk to Applecare and update.

Status changed from (7) Waiting for Contact to (1) Pending

*email*

Hello,

I am afraid my service request may have been 
overlooked (I placed it
in late August or early September and have been 
playing phone tag
since).  I am hoping to get my monitor sent in for 
repair (it is under
Applecare).  The webcam and mic stop working after 
the computer has
been on for a bit - usually within an hour or so.  
I went through
Apple and did a series of restarts and looked for 
the appropriate
drivers.  The Apple assistant suggested the 
monitor be sent in/taken
to a store.  From what I understand, a UCS tech 
must diagnose this and
ship it in.  If I can take it to an Apple store, 
please let me know.

You may schedule a time with me (usually mornings) 
or stop by anytime
Sharon is in the Mathematics Department office:
(503) 838-8465
and she will give you access to my office.

I am teaching an online course to begin January 
14th and I need this
issue reconciled by then.  Thank you,

Matthew Nabity
Visiting Assistant Professor
Mathematics Department
Western Oregon University
nabitym@wou.edu
503-838-8916

He said that Sharron can let you in at any time 

Status changed from (1) Pending to (7) Waiting for Contact

Left VM

Webcam and microphone sometimes work and then doesn't.

Sorry I didn't clarify well enough in the below part.

He called Apple and tried to troubleshoot but they
thought it was hardware issues.  Sometimes it
works and sometime it doesn't.  Photobooth, skype,
google chat and ect. he has tried.  Apple checked
drivers and no problems.  The camera isn't always
listed in the utilities either.

Next week Sharon will be in the office to let you
in his office but he will be in and out till
school starts.