Service Request Ticket - # 48181

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 06, 2012 11:56 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071020[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet P4515x Laser Printer #CB516A#ABA
Serial No. n/a Location PDR

Model 1PCB516A Hostname mallard.wou.edu
Notes ADDED HP Laserjet P4515x Opt. 1,500 Sheet Tray #CB523A FROM p0067183 8/2008 PRINTER MAINT: Maint kit from P0086955 SEPT2012 SR48181; Transfer Roller Assembly #CB506-67903 from P0092445 NOV2013 SR52217; Maintenance Kit with fuser exchance from VISA2014004411 SR56074 FEB2015 Ink/Toner Refill

Wired NIC 00:1B:78:27:E1:84

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Sep 21, 2012 01:54 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Sep 21, 2012 01:54 PM 
Printer got a new maintenance kit and is back up
and running.
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Adam Wehner Sep 12, 2012 03:05 PM 
Maintenance Kit has been ordered for this printer.
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Blake von Brockdorff Sep 10, 2012 11:18 AM 
Task reassigned to Adam Wehner.
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Blake von Brockdorff Sep 07, 2012 09:59 AM 
Adam says the fuser is out, that the maintenance
kit wasn't actually done on it. He is ordering it
and estimates he can change it out on wednesday
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Blake von Brockdorff Sep 06, 2012 03:42 PM 
Task reassigned to Blake von Brockdorff.
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Nicole Crane Sep 06, 2012 11:56 AM 
****This is an email****
Printer 20071020[Edit Inv], Mallard, is printing a line 
down the left side of the paper about an inch 
from the left margin. This printer is constantly 
being used by a lot of people so if someone could 
come and work on it ASAP that would be good. If 
this were a copy machine I would say that it 
looks like a roller is creating the line but I 
don¿t know if a printer has the same kind of 
roller or not.
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