Service Request Ticket - # 48205

Service Request Information

CONTACT Name Hall, CM   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2012 05:02 PM
Department College of Education Phone 88731
Location Email hallcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060256[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 23L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A8:B3:19

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Sep 11, 2012 01:28 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Sep 11, 2012 01:28 PM 
She called back and disk check seemed to work.
Computer working normally now. Also told her how
to bypass the check disk screen if it pops up
again. She is going to contact Trisha for computer
prices for a new one.
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Andrew Gandara Sep 11, 2012 10:02 AM 
When starting up computer XP tries to do a disk
check. Logging in is fine. Ran disk check and will
check back with her later to see if that fixes the
slowness.
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Katie Halvorson Sep 10, 2012 05:02 PM 
When she tries to log onto the computer she gets
error messages and then the computer doesn't go
anywhere.

they are using hallcm to log onto the computer.

WOU#20060256[Edit Inv]
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