Service Request Ticket - # 48215

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2012 04:58 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080414[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 6X96JH1 Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 6X96JH1 Location Going to PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003

Wired NIC 00:21:70:B1:3A:1D


Wireless NIC 00:21:5C:7D:7A:A9

TECHS Submitted by Lacey Davis Contact ldavis08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Sep 25, 2012 12:09 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Sep 25, 2012 12:09 PM 
Delivered new replacement laptops. Picked up old ones. Put them in 
the VanGo to be PDRed.
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Andrew Gandara Sep 25, 2012 11:54 AM 
****This is an email****
She is availble: Today until 1pm
Tomorrow after 11am.
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Andrew Gandara Sep 24, 2012 12:09 PM 
Left VM for hours of availability.
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Lacey Davis Sep 17, 2012 09:41 AM 
Angie is supposed to have the 4 old computers
(that are getting replaced) ready to be returned
to ITC when the 4 replacements are ready to go to
her. The W#'s for the lap tops she is returning
are W# 20050958[Edit Inv], 20060623[Edit Inv], 20060624[Edit Inv], and 20060525[Edit Inv].
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Andrew Gandara Sep 14, 2012 08:45 AM 
Task reassigned to Andrew Gandara.
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Lacey Davis Sep 11, 2012 04:58 PM 
4 Dell lap tops that have 2008 W#'s are going to
Angie Barry in WUC 210. They will be used as
student check out computers. They just need to be
checked to make sure they are imaged and ready for
student use as check out lap tops. The W#'s are W#
20080414[Edit Inv], W# 20080416[Edit Inv], W# 20080415[Edit Inv], and W#
20080419[Edit Inv]. The lap tops are located on the desk in
the inventory area.
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