Service Request Ticket

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Sep 14, 2012 11:18 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110029 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5SWG4R1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	5SWG4R1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:66:C5:7A
	Wireless NIC	A0:88:B4:B0:51:D4
	Bluetooth NIC	D0:DF:9A:3C:85:48

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 01, 2012 11:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 01, 2012 11:26 AM	Delivered laptop and left it with Chelsee. Angie wasn't in yet.	Add Attachment
Lori Burgeson	Nov 01, 2012 06:58 AM	Emailed Angie letting her know that the keyboard does not include that small part that is broken. Dell will not let me replace that part under warranty since it was damage to the machine that caused the issue.	Add Attachment
Lori Burgeson	Oct 12, 2012 09:27 AM	I believe Angie is referring to 48614 since we currently have this laptop with us.	Add Attachment
Katie Halvorson	Oct 12, 2012 07:59 AM	**This is an email** Hi Laven wants to come over and work on the laptop attached to request 48247. I just got back and you are gone for the day so I am emailing my availability for tomorrow Friday, October 12th. I am available from 11am ¿ 2pm. If this doesn¿t work let me know and we will work on this for next week. Thanks!	Add Attachment
Andrew Gandara	Oct 03, 2012 03:33 PM	Task reassigned to Lori Burgeson.	Add Attachment
Andrew Gandara	Sep 27, 2012 12:19 PM	Picked up laptop. Lori is going to order a new keyboard for it	Add Attachment
Andrew Gandara	Sep 25, 2012 12:10 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Sep 25, 2012 12:10 PM	The middle key for alternate mouse pops off. Took laptop. Going to double check with Adam about warrantying the keyboard.	Add Attachment
Katie Halvorson	Sep 14, 2012 11:18 AM	**This is an email** Greetings, This is one of the laptops we check out to students. The middle key below the letter keys is popping off. I have taken it out of commission. Please contact me before you come over so I can get it from the office where it is located. Thanks! WOU#20110029	Add Attachment