Service Request Ticket - # 48263

Service Request Information

CONTACT Name Smith, Grant   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2012 10:29 AM
Department Natural Science Division Phone 88242
Location Email smithg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091015[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VC7RL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:7D:2F:97


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact khalvorson08@wou.edu 88925

Tracking

Entered by Date Memo
Katie Halvorson
Email

Public

Entered by Date Memo
Katie Halvorson Sep 21, 2012 03:33 PM
Task reassigned to Katie Halvorson.
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Katie Halvorson Sep 21, 2012 03:33 PM
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Sep 21, 2012 03:33 PM
Moved offices and a new computer that already has
win7 on it.  No one is assigned to the old
computer...yet.
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Megan Thibeault Sep 17, 2012 10:29 AM
****This is an email****
Grant,

Dale will be in contact with you before the
upgrade to make sure you have everything you need
on the new system.

Thanks,
Megan
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Megan Thibeault Sep 17, 2012 10:29 AM
****This is an email****
I would like to be upgraded to Win7.  I may have
had correspondence with someone else in your
department where I confirmed my desire for the
upgrade back in June.  Your email in July was the
one that came up when I searched my email.  If it
makes any difference, my previous email (to
whoever it was) also asked that I have admin
rights for adding printers, etc. and it sounded
like that was possible.

Thanks,
Grant Smith


On Mon, Sep 17, 2012 at 9:31 AM, Megan Eichler
 wrote:

    Grant,

    You were just on our list to be upgraded to
Windows 7 if you are
    interested. You can stay with the current
operating system if you
    would like.

    Thanks,
    Megan

    On Mon, Sep 17, 2012 at 9:30 AM, Grant Smith
 wrote:
    > Hi Megan,
    >
    > Just got back from my summer break and it
looks like my machine is still
    > running WinXP.  I do remember sending a
clarification email and request to
    > you about the Win7 upgrade.  Is this
something for which I'm still in the
    > queue?  Thanks.
    >
    > - Grant Smith
    > Adjunct Earth Science Instructor
    > W#20091015[Edit Inv]
    >
    > On Thu, Jul 19, 2012 at 9:51 AM, Megan
Eichler  wrote:
    >>
    >> Hi Grant,
    >>
    >> We are working on computer stations that
are eligible for an upgrade to
    >> Windows 7 for the operating system and we
wanted to check with you and see
    >> if you were interested in having your
station (W#20091015) upgraded to
    >> Windows 7 (no cost to your department).
    >>
    >> If so, if you could you just let me know,
we'll work on making this happen
    >> for you.
    >>
    >> Thanks,
    >>
    >> Megan Eichler
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