Service Request Ticket

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Service Request Information

CONTACT	Name	Redpath, Brent	Date	Sep 17, 2012 12:47 PM
	Department	Deaf Studies and Professional Studies	Phone	503-831-8277
	Location		Email	redpathb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100755 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	BBSG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246
	Wired NIC	5C:26:0A:3F:AA:D3
	Wireless NIC	18:3D:A2:16:40:88
	Bluetooth NIC	1C:65:9D:F5:5F:FC

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Sep 24, 2012 01:21 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Sep 24, 2012 01:21 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Sep 24, 2012 01:21 PM	Lori set it all up and I delivered it.	Add Attachment
Lori Burgeson	Sep 24, 2012 12:52 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Sep 24, 2012 12:52 PM	Previously had the following installed: Google Earth Quickbooks Pro 2010 FileMaker Pro 7 Installed Base Staff image	Add Attachment
Andrew Gandara	Sep 24, 2012 12:51 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Sep 24, 2012 12:51 PM	**This is an outgoing email** Hi Brent, I need some additional information regarding service request #48267 Description: Kathy Heidi requests having laptop of former professor(Hank Bersani)wiped and resetup for new faculty member I have your laptop ready to go! I was wondering when you are available for me to come drop it off? Thanks, - Andrew	Add Attachment Public
Lacey Davis	Sep 17, 2012 03:36 PM	I picked the lap top up from Kathy Heide and brought it back to ITC 009. It is located in the inventory area. It is in a case.	Add Attachment
Tricia Flaherty	Sep 17, 2012 03:27 PM	Contact changed from Kathy Heide to Brent Redpath.	Add Attachment
Tricia Flaherty	Sep 17, 2012 03:25 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 17, 2012 03:25 PM	to go to Brent Redpath (deaf faculty Member) in ED241 won't have phone contact so please email him only! Please have him set up as ADMIN and the necessary printers he needs. You can deliver it to him instead of Kathy Heide. He has no computer at this point so the sooner we can get this setup for him the better.	Add Attachment
Nicole Crane	Sep 17, 2012 01:55 PM	**wiped	Add Attachment
Nicole Crane	Sep 17, 2012 12:47 PM	A new fac is starting tomorrow and he is going to be using the former employee's computer. They would like to have this computer whipped clean prior to giving it to him if possible. She has the lap-top at her desk	Add Attachment