Service Request Ticket - # 48274

Service Request Ticket - # 48274

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Service Request Information

CONTACT	Name	Gonzalez, Miguel	Date	Sep 17, 2012 03:47 PM
	Department	Student Health & Counseling Center	Phone	89030
	Location		Email	gonzalezm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091312 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53TZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:FC:1E

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Lori Burgeson	Jul 17, 2013 11:28 AM	Task reassigned to Self Resolved.	Add Attachment
Lori Burgeson	Jul 17, 2013 11:28 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Andrew Gandara	Oct 22, 2012 01:05 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	Oct 22, 2012 01:05 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Andrew Gandara	Oct 18, 2012 01:34 PM	**This is an email** Hello Miguel, I was wondering if you were still having problems accessing your I: drive? Please email me back or call our helpdesk at extension 88925. Thanks, -- Andrew Gandara UCS Tech Sent to mgonzalez06	Add Attachment
Andrew Gandara	Oct 16, 2012 04:08 PM	Called and it redirects to Athletics department	Add Attachment
Andrew Gandara	Oct 16, 2012 04:04 PM	Talked with Dave and he needs to know what I: drive he is trying to get access to. Would be nice to know who someone else that accesses the I: drive so we know exactly which permissions he needs.	Add Attachment
Andrew Gandara	Oct 16, 2012 04:01 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 16, 2012 01:17 PM	**This is an outgoing email** Hi Miguel, I need some additional information regarding service request #48274 Description: no log on name can access the I: drive I was wondering if you were still having this issue? Thanks, - Andrew Gandara	Add Attachment Public
Andrew Gandara	Oct 10, 2012 03:07 PM	**This is an outgoing email** Hi Miguel, I need some additional information regarding service request #48274 Description: no log on name can access the I: drive I was wondering what department I: drive you are trying to access? Also, if you could provide the username of someone else around you who access that I: drive you'e trying to connect to we can make sure you get connected to the right one. Thanks, -Andrew Gandara	Add Attachment Public
Joshua Johnson	Oct 04, 2012 08:30 AM	**This is an outgoing email** Hello, I am writing you to let you know that we are still working on your ticket for I -Drive access, which is ticket number 48274. Sorry for any inconvenience this problem may be causing you. UCS Helpdesk 5038388925	Add Attachment
Katie Halvorson	Sep 17, 2012 03:47 PM	no log on name can access the I: drive from his computer. He has been assigned the I: drive before but it isn't working. He has tried 3 different log ons and the drive doesn't even show up. If he tries to log on a different computer he can find the I: mgonzalez06	Add Attachment