Service Request Ticket - # 48284

Service Request Ticket - # 48284

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Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Sep 18, 2012 10:37 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070278 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A
	Serial No.	CNRXL87662	Location	PDR
	Model	Q5409A	Hostname	writing-center.wou.edu
	Notes	3 trays, duplexing PRINTER MAINTENANCE: HPLJ 4340DTN Maint kit from P0090475 June2013 SR50664; HP LJ Maint kit from P0090634 and NEW print cartridge from P0090805 JUNE21 SR50664; IP: 140.211.64.35	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:1A:4B:17:4E:D7

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 17, 2012 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 17, 2012 03:11 PM	Moved Wyse clients down to make more room. And zip tied cables so it looked nicer.	Add Attachment
Andrew Gandara	Oct 17, 2012 01:00 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 17, 2012 01:00 PM	**This is an email** I will be available between 730-330 tomorrow. Thanks!	Add Attachment
Katie Halvorson	Oct 17, 2012 08:11 AM	She is there all day today in the writing center and anyone can stop by then.	Add Attachment
Andrew Gandara	Oct 16, 2012 01:20 PM	**This is an outgoing email** Hi Katherine, I need some additional information regarding service request #48284 Description: printer or computer needs to be moved...area cleaned up When is the best time to reach you or to come move the computer? Thanks, - Andrew Gandara	Add Attachment Public
Andrew Gandara	Oct 16, 2012 01:20 PM	Left VM	Add Attachment
Nicole Crane	Oct 04, 2012 10:20 AM	**This is an email** Yes, we still need help. Thank you.	Add Attachment
UCSHelpdesk Associate	Oct 04, 2012 09:27 AM	**This is an outgoing email** Hi Katherine, We were just following up with you regarding a service request that we have for you. (#48284) Description: printer or computer needs to be moved...area cleaned up We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, UCSHelpdesk Associate	Add Attachment Public
UCSHelpdesk Associate	Oct 04, 2012 09:27 AM	**This is an outgoing email** Hi Katherine, We were just following up with you regarding a service request that we have for you. (#48284) Description: printer or computer needs to be moved...area cleaned up We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, UCSHelpdesk Associate	Add Attachment Public
Nicole Crane	Oct 01, 2012 12:15 PM	Called to check on the time line of the task	Add Attachment
Katie Halvorson	Sep 19, 2012 12:14 PM	Also, 2 iPad set up.	Add Attachment
Katie Halvorson	Sep 19, 2012 12:07 PM	contact info: 88286	Add Attachment
Katie Halvorson	Sep 18, 2012 10:37 AM	She would like the printer or computer moved to free up some area and then all the cables tucked and put away because they are out everywhere. WOU#20070278	Add Attachment