Service Request Ticket - # 48302

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2012 11:13 AM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101081[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. SC02FGZS0DHJF Location PDR 2023 Giveaway

CPU Intel Core i5(2.5GHz Quad-Core)


OS Unknown Software Microsoft Office for Mac 2011 license from P0080174, Adobe Design Prem CS5 for MAC license from P0080174

Wired NIC C8:2A:14:1C:F4:A0


Wireless NIC 10:9A:DD:A2:9D:D2


Bluetooth NIC 44:2A:60:D6:31:46

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Sep 24, 2012 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Sep 24, 2012 10:21 AM 
20101081[Edit Inv], 20101080[Edit Inv], 20090866[Edit Inv], 20090865[Edit Inv], 2009,
0864, 20070978[Edit Inv], 20070366[Edit Inv], and 20070150[Edit Inv] all
connected to the network fine, were able to log
in, had internet, all were already set to print
except 20070978[Edit Inv]. Ran updates on everything just to
make sure, had Ashley the copy editor log into a
few to test print, all seems fine. Ashley Casebeer
needed to push the power button and all was fine.
Took over 2 keyboards and 3 mice so they don't
have to deal with wireless problems anymore.
Shelby will let us know if there are more problems
and promises to be more specific.
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Blake von Brockdorff Sep 24, 2012 08:15 AM 
Annie West needs a keyboard. Ashley Casebeer 
can't sign in and doesn't turn on
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Blake von Brockdorff Sep 24, 2012 08:02 AM 
Task reassigned to Blake von Brockdorff.
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Katie Halvorson Sep 21, 2012 12:13 PM 
He needs the computers up today for the printing.
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Katie Halvorson Sep 19, 2012 11:13 AM 
, 20070150[Edit Inv], 20090865[Edit Inv]
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Katie Halvorson Sep 19, 2012 11:13 AM 
There are 3 computers in the Student Media that
won't allow anyone to log in.  It always just
bounces back and won't go anywhere.  There is also
one of the computers that isn't set up to internet
(20090865).  They have been working on this for
awhile.
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