Service Request Ticket - # 48309

Service Request Information

CONTACT Name Hoeckle, Marilyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2012 01:42 PM
Department Business Services Phone 88202
Location Email hoecklem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080480[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. H8JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:FE:6F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact khalvorson08@wou.edu 88925

Tracking

Entered by Date Memo
Katie Halvorson
Email

Public
Entered by Date Memo
Katie Halvorson Sep 19, 2012 04:56 PM 
Task reassigned to Katie Halvorson.
 Add Attachment
Katie Halvorson Sep 19, 2012 04:56 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Katie Halvorson Sep 19, 2012 01:42 PM 
When she was working in Banner she got a message
that popped up and said she has a virus in Sophos.
 It has been placed in quarantine. 

hoecklem
 Add Attachment