Service Request Ticket - # 48311

Service Request Information

CONTACT Name Garrison, Jodie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2012 03:11 PM
Department Creative Arts/Art Phone 88027
Location Email garrisonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20080175[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple MacBook 13-in (white) #Z0FK
Serial No. SW88290SK0P5 Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114

Wired NIC 00:22:41:23:AF:10


Wireless NIC 00:21:E9:DC:11:52


Bluetooth NIC 00:22:41:3F:03:8C


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public

Entered by Date Memo
Laven Voth Oct 01, 2012 02:42 PM
Task reassigned to Laven Voth.
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Laven Voth Oct 01, 2012 02:42 PM
Status changed from (1) Pending to (5) Completed
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Laven Voth Oct 01, 2012 02:41 PM
Called, she was late to something so had leave,
but will try and call when she gets back to see if
it works; wireless printing has been fixed and she
was informed before I called.
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Laven Voth Sep 26, 2012 04:15 PM
Went to office, was gone for the day
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Katie Halvorson Sep 19, 2012 03:11 PM
She is connected through WOU-secure but when goes
to print it says not connected to server and won't
go anywhere.  She has been able to print from the
WOU laptop before but now she gets an error
message.  Has internet access on the computer.

garrisonj

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