Service Request Ticket - # 48315

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2012 04:45 PM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091533[Edit Inv] (opens in a new window) Bldg/Room RA Theatre
Service Tag Description Show Sage - WATCHOUT station model#DPST-i7860
Serial No. 062510-3 Location Theater projection system/ WATCHOUT

CPU Intel Core i7-860(2.80GHz, 8MB)


OS Software Watchout 4 pre-installed, Acronis Backup,

Wired NIC 00:27:0E:1F:9A:EC

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 10, 2012 02:37 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 10, 2012 02:37 PM 
Laven delivered the computers today
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Lori Burgeson Oct 10, 2012 07:33 AM 
Drives have been repartitioned and are being taken
back to CA today.
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Lori Burgeson Oct 03, 2012 02:26 PM 
Lenore has three computers that need to be 
re-imaged and re-partitioned.

*Make sure to include more than 15 GB on the C: drive!

They are located in RA 109 (Watch Out Computers)
20091531[Edit Inv]
20091532[Edit Inv]
20091533[Edit Inv]
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Lori Burgeson Sep 28, 2012 08:38 AM 
Emailed Lenore to touch base regarding this issue.
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Laven Voth Sep 27, 2012 09:43 AM 
Task reassigned to Lori Burgeson.
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Laven Voth Sep 24, 2012 03:37 PM 
Took a look.  So, they have a windows partition
that is only about 15 GB, and is way full.  They
want to update, but its too full.  The rest of the
HDD is partitioned into 250 GB.  They need to
resize the windows partition, but it cannot be
done.  have to reimage, waiting for them to
discuss it.
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Katie Halvorson Sep 19, 2012 04:45 PM 
The C: drive said it was full and they have the GB
to add to the hard drive.  It is asking/require
for a 3 party to add it.  They are the watch out
computers.

Second computer is 20091531[Edit Inv]
Both computers are located in Rice 109
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