Service Request Ticket - # 48320

Service Request Information

CONTACT Name Hardenbrook, Eldon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2012 09:56 AM
Department University Computing Solutions Phone 88077
Location Email hardenbe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101424[Edit Inv] (opens in a new window) Bldg/Room ITC 310A
Service Tag 1WKF2Q1 Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 1WKF2Q1 Location Dave Olson

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Microsoft Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:60:65:26


Wireless NIC A0:88:B4:4F:81:4C


Bluetooth NIC C0:F8:DA:E3:8C:5E

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Oct 09, 2012 10:42 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Oct 09, 2012 10:42 AM 
I had to update his firefox and adobe.  He is up
and running now.
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Adam Wehner Oct 02, 2012 09:38 AM 
Meeting with him at 10
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Adam Wehner Sep 21, 2012 01:52 PM 
He emailed me back and is not in today.  Will try
and get with him on Monday.
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Adam Wehner Sep 21, 2012 10:32 AM 
I sent him an email.  I am going to try and make
it up there this afternoon.
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Megan Thibeault Sep 20, 2012 09:56 AM 
Eldon's laptop is not opening some PDF files. He
has to restart his laptop and then sometimes they
will open up..
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