Service Request Ticket - # 48322

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2012 11:47 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071112[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
Serial No. SW88176MTZE3 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC

Wired NIC 00:1F:F3:4F:D6:55


Wireless NIC 00:1E:C2:C5:C7:89


Bluetooth NIC 00:1E:C2:99:40:0F

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Sep 24, 2012 02:40 PM 
Task reassigned to Laven Voth.
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Laven Voth Sep 24, 2012 02:40 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Sep 24, 2012 02:40 PM 
Checked out the computer, its a loaner while a
student programmer has theirs.  I played with it
for a while and ran updates, it was running
smoothly.  Told to call while its happening,
reopen this if they call back.
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Nicole Crane Sep 20, 2012 11:49 AM 
Please call 88286
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Nicole Crane Sep 20, 2012 11:48 AM 
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Sep 20, 2012 11:47 AM 
The computer at the main desk (mac) is restarting 
itself at random times. It has been doing it more 
freqently within the past week.
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