Service Request Ticket - # 48324

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2012 12:10 PM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070678[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 755 USFF, 2.66GHz, 6M, VT, 1333MHz FSB
Serial No. b3xqzf1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software WIN XP Pro downgrade,MS Office Pro Plus 2007 from P0065265 installed as Office Pro 2003, Acrobat Pro 9 from P0068056

Wired NIC 00:1E:4F:5A:10:05

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 20, 2012 02:25 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Sep 20, 2012 02:25 PM 
Met with Sharon, had her log on she was using
firefox. Banner would not work in firefox but
would work in IE. Firefox was missing plugs.
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Megan Thibeault Sep 20, 2012 02:09 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Sep 20, 2012 12:10 PM 
****This is an email****
---------- Forwarded message ----------
From: Sharon Price 
Date: Thu, Sep 20, 2012 at 11:48 AM
Subject: getting on Banner in MNB 110
To: UCS ServiceRequest 


Greeting Fabulous UCS Service Request Desk,

I am trying to log into Banner in MNB 110 (the
computer lab main work station)   It is telling me
I need a plug in.
Can you please assist me with this.    It is WOU
20070678[Edit Inv]

Thank you,
Sharon
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