Service Request Ticket

Service Request Information

CONTACT	Name	Dechatelet, Ted	Date	Sep 20, 2012 01:33 PM
	Department	Creative Arts	Phone	88879
	Location		Email	dechatet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081039 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook, 13-inch, aluminum #Z0FU
	Serial No.	SW89191V08QS	Location	PDR
	CPU	2GHz Intel Core Duo
	OS	Unknown	Software	Upgrade to OS X Lion 10.7 from P0081770 FEB2012, orig:Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Logic Express8 bundled with MAC on P0070413, Office Pro 2008 for MAC from P0070415
	Wired NIC	00:25:4B:C3:F8:CE
	Wireless NIC	00:25:00:47:86:10

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 16, 2012 02:52 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Oct 16, 2012 02:52 PM	This has been completed.	Add Attachment
Adam Wehner	Oct 16, 2012 10:49 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Oct 16, 2012 10:49 AM	Sent him an email wanting a time that I could look at his computer.	Add Attachment
Nicole Crane	Sep 20, 2012 01:33 PM	He is trying to print to Veronica from his MAC and it says "error". When he prints to the other printer it just spins and never prints.	Add Attachment