Service Request Ticket - # 48335

Service Request Information

CONTACT Name Collins, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2012 03:45 PM
Department Athletics Phone 88051
Location Email collinsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101136[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55RPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, Adobe CS5.5 Design Std WIN license from P0082866

Wired NIC BC:30:5B:DA:94:5E

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Sep 21, 2012 09:33 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Sep 21, 2012 09:33 AM 
Remote desktop was not enabled. He also had issues
with a stat program and Firefox. Firefox was on
version 3.6, Java was version 5, all other
runtimes were old. Updated everything, problems
all went away without needing admin rights. He is
satisfied
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Blake von Brockdorff Sep 21, 2012 09:06 AM 
Task reassigned to Blake von Brockdorff.
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Nicole Crane Sep 20, 2012 03:45 PM 
He would like to have admin rights to his 
computer so that he can remote onto it.
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