Service Request Ticket - # 48359

Service Request Information

CONTACT Name Mafit, Cindi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2012 08:01 AM
Department The Research Institute Phone 88792
Location Email mafitc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120312[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3250/D Monochrome Laser Printer
Serial No. MXV104559 Location PDR

Model P3250/D Hostname
Notes duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity, Was replaced by W#20150334 Ink/Toner Refill
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Nicole Crane Oct 10, 2012 02:39 PM 
Status changed from (1) Pending to (5) Completed
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Nicole Crane Oct 10, 2012 02:39 PM 
****This is an email****
I took all the paper draws out and re-powered it 
on and now it is working.  Please close my 
request.  I will call again if it stops working.  
Thanks.
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Nicole Crane Oct 10, 2012 02:12 PM 
Status changed from (5) Completed to (1) Pending
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Nicole Crane Oct 10, 2012 02:12 PM 
It is re-jammed now and she can't find any jam.
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Adam Wehner Oct 09, 2012 11:33 AM 
Status changed from (2) Scheduled to (5) Completed
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Adam Wehner Oct 09, 2012 11:33 AM 
The printer had two sheets of paper jammed way up
inside of it.  It is back up and running.
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Adam Wehner Oct 04, 2012 01:38 PM 
Status changed from (1) Pending to (2) Scheduled
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Adam Wehner Oct 04, 2012 01:38 PM 
I am going to work on her printer on Tuesday when
she gets back from vacation.
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Joshua Johnson Sep 24, 2012 09:18 AM 
****This is an email****
Any way you can fix it today???  I have a ton of
reports to print and I am leaving on vacation
Thursday.  So I need to get the reports printed
ASAP.  Thanks.
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Joshua Johnson Sep 24, 2012 08:01 AM 
****This is an email****

Yes, twice.  Same result.

On Fri, Sep 21, 2012 at 4:51 PM, UCS
ServiceRequest  wrote:

    Have you tried restarting the printer and your
computer?

    Thanks!

    On Fri, Sep 21, 2012 at 4:25 PM, Cindi Mafit
 wrote:

        No.  It just stopped printing in the
middle of a document.  I checked for a paper jam,
nothing.  I turned everything off/on and when it
comes on it immediately stops and has the red
error light lit up.  So I have no idea what is
wrong.  If I try to send a document to print, it
just sits there and I cannot get the red light to
clear.  Got me.....

        On Fri, Sep 21, 2012 at 4:17 PM, UCS
ServiceRequest  wrote:

            Cindi,

            What is wrong with your printer?  Any
error messages?

            Thanks!

            On Fri, Sep 21, 2012 at 4:16 PM, Cindi
Mafit  wrote:

                My printer will not print.  Need
help ASAP.

                Todd 241
                Printer #20120312[Edit Inv]

                Thanks.

                -- 

        Cindi Mafit
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