Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Sep 24, 2012 08:19 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070866 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	6MWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, DOUG Smith had: Adobe Creative Suite Prem from P0050950 From W#20040559, Endnote v8 from P0051016 From W#20040559, 1 license of Anthropac 4 from P0055951 From W#20040559
	Wired NIC	00:1E:C9:7A:85:5A

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Sep 24, 2012 04:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Sep 24, 2012 04:10 PM	wrong network jack plugged in	Add Attachment
Blake von Brockdorff	Sep 24, 2012 12:49 PM	Task reassigned to Paul Lambert.	Add Attachment
Blake von Brockdorff	Sep 24, 2012 12:49 PM	Getting Paul's help	Add Attachment
Blake von Brockdorff	Sep 24, 2012 12:49 PM	Mash isn't available because the network jack 005B204 in HSS204 isn't hot. It needs to be made hot	Add Attachment
Joshua Johnson	Sep 24, 2012 08:19 AM	**This is an email** Hello, Computer # 20070866 is HSS 204 (office) will not log on for me; it says that the Mash domain is not available. This computer has not been in use for some time. Please call Sharyne at 88288, rather than office occupants who are unlikely to be on campus until Tuesday afternoon. Thanks, -- Sharyne Ryals Western Oregon University Social Science Division Office Phone: 503-838-8288 Fax: 503-838-8635	Add Attachment