Service Request Ticket

Service Request Information

CONTACT	Name	Hoobler, Gudrun	Date	Sep 24, 2012 08:37 AM
	Department	Humanities Division	Phone	88715
	Location		Email	hoobleg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091295 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53L1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:C7

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Sep 24, 2012 09:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 24, 2012 09:25 AM	Dale has a ticket created already in his queue. Refer to ticket number 47882. Dale will be performing this upgrade	Add Attachment
Tricia Flaherty	Sep 24, 2012 09:21 AM	Task reassigned to Lori Burgeson.	Add Attachment
Tricia Flaherty	Sep 24, 2012 09:21 AM	This is already in Dale's queue under SR47882 and yes under the computer's details it is indicated that it was purchased with WIN7.	Add Attachment
Lori Burgeson	Sep 24, 2012 09:11 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Lori Burgeson	Sep 24, 2012 09:11 AM	Tricia, do we have a Win7 license available and will the computer support Win7?	Add Attachment
Joshua Johnson	Sep 24, 2012 08:37 AM	Gurdrun would like to have her computer upgraded to widows 7. She was down graded to windows xp when she go the compute so she should have and upgrade available. 88715 hoobleg@wou.edu TODD 351	Add Attachment