Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Pattie	Date	Sep 24, 2012 11:24 AM
	Department	The Research Institute	Phone	88779
	Location		Email	johnsop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110777 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	9DS1QS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office 2010 Pro Plus from P0085288, Adobe CC 2018 Desktop Suite as SERIALIZED desktop to W#20110777 SPET2018 order7834; TRANSFERRED for Patti Johnson to new W#20150202: Snagit WIN v11.0(upg from 6.2) from VISA2012003085, SPSS Statistics Premium Faculty PACK term license(12mnth) (installed as v21) from orig.P0089807 renewed on P0097583(expires MAY2016),
	Wired NIC	18:03:73:1C:0E:F6

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 15, 2012 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 15, 2012 01:39 PM	Set up outlook to sync. Fixed her favorites for IE. and brought over her custom dictionary for MS Office.	Add Attachment
Paul Gutzman	Oct 15, 2012 10:55 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Paul Gutzman	Oct 15, 2012 10:55 AM	Pattie called and some of the software such as outlook is not working correctly after her upgrade.	Add Attachment
Andrew Gandara	Sep 24, 2012 04:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Sep 24, 2012 04:59 PM	Installed	Add Attachment
Andrew Gandara	Sep 24, 2012 03:58 PM	Task reassigned to Andrew Gandara.	Add Attachment
Tricia Flaherty	Sep 24, 2012 11:24 AM	install and key can be found at T:\Snagit\SnagitWINv11MAC2.1 also a same install for Andrea Fewx in TRI on different SR	Add Attachment