Service Request Ticket - # 48384

Service Request Information

CONTACT Name Ival, Mag   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2012 01:03 PM
Department Humanities Division Phone 89425
Location Email ivalm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090521[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 725TFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:0F:54


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara Oct 17, 2012 01:00 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Andrew Gandara Oct 17, 2012 01:00 PM
****This is an email****
I tried it, it seems to work.  Thanks, I wish someone had told me to 
look into my H drive last year...
Mag
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Andrew Gandara Oct 15, 2012 04:01 PM
Priority changed from (3) Priority to (4) Moderate Priority.
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Andrew Gandara Oct 15, 2012 04:01 PM
Priority changed from (3) Priority to (4) Moderate Priority.
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Andrew Gandara Oct 15, 2012 04:01 PM
****This is an email****
I'm sorry, I read your email from home and did not think about 
checking , same thing today. I will try to remember doing it 
tomorrow.
Mag
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Andrew Gandara Oct 15, 2012 01:43 PM
****This is an outgoing email****
Hi Mag,

I need some additional information regarding service request 
#48384

Description: Needs assistance with personal webpage

I was wondering if you were able to access your P: drive through 
that public_html folder on your H: drive?


- Andrew Gandara
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Andrew Gandara Oct 11, 2012 03:41 PM
Task reassigned to Andrew Gandara.
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Andrew Gandara Oct 11, 2012 03:40 PM
****This is an email****
Do you have access to your H: drive? 
There should be a folder in your H: drive called "public_html". 
That folder is equivalent to your P: drive.
If you would like we can send a tech out to map your P: drive 
correctly. Until then you should be able to access your P: drive 
through that folder in your H: drive.
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Andrew Gandara Oct 11, 2012 03:40 PM
****This is an email****
The problem is that my personal webpage folder (is it P drive?)  
does not appear on my computer.  I have a personal webpage, 
it's online, I just cannot make any changes to it.  
Mag
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Andrew Gandara Oct 11, 2012 02:02 PM
****This is an outgoing email****
Hi Mag,

I need some additional information regarding service request 
#48384

Description: Needs assistance with personal webpage

We have a tutorial on how to get a basic webpage set up with office 
hours and some simple content. You can view the tutorial at:

http://gauntzd.blogspot.com/2012/04/faculty-homepages.html

If you wanted additional help let me know. I can check with our 
website designer and see if she can make any other tutorials to help 
you with what you are trying to do.

Thanks,
-Andrew Gandara
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Katie Halvorson Oct 05, 2012 02:59 PM
****This is an email****
No it has not been resolved. I have not been able
to update my personal webpage for about a year. 
I'm in my office from 9.00-9.50 Monday, Tuesday
and Wednesday.
Mag
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UCSHelpdesk Associate Oct 04, 2012 09:28 AM
****This is an outgoing email****
Hi Mag,

We were just following up with you regarding a
service request that we have for you.  (#48384)

Description: Needs assistance with personal webpage

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
UCSHelpdesk Associate
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Megan Thibeault Sep 24, 2012 01:03 PM
Mag would like a tech to come over and help her
understand how to use her personal webpage through
the university. 

Mag 9-10am Monday, Tuesday and Wednesday. Will be
around other time if you call first. 
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