Service Request Ticket

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Service Request Information

CONTACT	Name	Howard, Ava	Date	Sep 24, 2012 03:52 PM
	Department	Natural Science Division	Phone	88702
	Location		Email	howarda@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101421 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C02FW1V0DH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0081051,
	Wired NIC	C8:2A:14:4B:06:4A
	Wireless NIC	E4:CE:8F:33:DE:1A
	Bluetooth NIC	E4:CE:8F:33:DE:1B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 09, 2012 12:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 09, 2012 12:20 PM	I went and got her up and running for both printers.	Add Attachment
Maylimi Pakalapati	Oct 05, 2012 08:14 AM	Task reassigned to Adam Wehner.	Add Attachment
Maylimi Pakalapati	Oct 05, 2012 08:14 AM	I worked on it yesterday from 1pm till 3pm by trying canon image runner advance 6055 driver and also gutenprint driver but none of the combinations worked.It keeps asking for some ID and passwprd that i am not aware of.I left a note for her saying i'll reassign the task .I have talked to Adam and I am reassigning the task to him.	Add Attachment
Maylimi Pakalapati	Oct 04, 2012 08:42 AM	i went over there and succeeded in connecting her mac to copier but it shows an error message in the copier when she tries to print.	Add Attachment
Maylimi Pakalapati	Oct 02, 2012 12:08 PM	**This is an email** Hello Ava, I am Maylimi,the student tech who came over to your office to add a printer to your Mac. I got to know how to add the copier to your mac. I will be coming to add it tomorrow (Wednesday at 1 pm) instead of today. Thank you, Maylimi	Add Attachment
Maylimi Pakalapati	Oct 01, 2012 01:44 PM	Will go over to add the copier during her Tuesday's office hours.	Add Attachment
Maylimi Pakalapati	Oct 01, 2012 01:36 PM	Added the colour printer into her list.Have to see how to add the copier.	Add Attachment
Maylimi Pakalapati	Oct 01, 2012 10:52 AM	She has asked me to come over at 1pm today.	Add Attachment
Maylimi Pakalapati	Sep 28, 2012 02:25 PM	Called at 2:30 pm again.Went to voicemail.	Add Attachment
Maylimi Pakalapati	Sep 28, 2012 12:21 PM	I'll go over at 2pm to her office.	Add Attachment
Katie Halvorson	Sep 28, 2012 08:42 AM	She is available before 11 and 2-4 today.	Add Attachment
Maylimi Pakalapati	Sep 28, 2012 08:22 AM	left vm.	Add Attachment
Maylimi Pakalapati	Sep 25, 2012 09:33 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Katie Halvorson	Sep 24, 2012 03:52 PM	She needs a printer and colored printer set up to her Mac laptop. She takes it home with her so if you could set up a time to see her. Morning, except Thursday, work best for her.	Add Attachment