Service Request Ticket

Service Request Information

CONTACT	Name	LeRoy, JoNan	Date	Sep 25, 2012 02:12 PM
	Department	The Research Institute	Phone	88361
	Location		Email	leroyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101159 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	55NVFQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55NVFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, FileMaker Pro 11 from P0082550 moved to W#20100331 JAN2013 SR49240, TRANSFERED Acrobat Pro 10 WIN from P0081504 to DAN Clark W#20101159 NOV2013(SR52251) Adobe Dreamweaver CS6 from P0092391, Adobe Photoshop Elements v12 from P0092391
	Wired NIC	BC:30:5B:DA:92:F9

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 01, 2012 04:50 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 01, 2012 04:50 PM	Noticed it was a 2010 computer with XP, so upgraded to 7 and reinstalled filemaker pro.	Add Attachment
Andrew Gandara	Oct 01, 2012 04:43 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 01, 2012 04:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 01, 2012 04:43 PM	Upgraded her computer to windows 7	Add Attachment
Megan Thibeault	Sep 28, 2012 03:07 PM	Monday:9-1:30 JoNan said that a tech can just come check out her computer even if she isn't there.	Add Attachment
Laven Voth	Sep 28, 2012 02:41 PM	Left VM	Add Attachment
Katie Halvorson	Sep 25, 2012 02:13 PM	She has restated the computer and it is still letting her know that it has detected a virus and it has been quarantined.	Add Attachment
Katie Halvorson	Sep 25, 2012 02:12 PM	JoNan thinks that she has a virus. She has followed the direction that were in Bills email about sophos. 88361 or 88483 leroyj@wou.edu TH 106	Add Attachment