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It works now.  Thank you--and Laven--very much.  (He had to 
load a batch file...I don't know what that means...sounds like 
baking cookies).  You can close the request.

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How about 11:30?  Do I just go to the intake desk?

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I'm trying to print out my documents (like quizzes) I need for 
class.  (This is hypothetical; since I am on sabbatical, this term I 
need to print out the papers I've submitted for publication.  

I can be on campus late morning, if that works?  name your 
time...

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I'll try that, Andrew, but it doesn't address the basic problem--I 
do need to be able to print, from home, independently of 
someone else's assistance.   One situation: I teach next term MW 
8:00am.  I have to be able to have my class documents ready; 
Debbie's  way too busy to help me in the early mornings.
Would it help if I brought my laptop to campus?  I have to come 
in on Thursday anyway.

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One thing you can try is to remote into your computer and put 
the file you want to print on your department's I: drive. Then 
have Debbie, or any other one of your colleagues, open up the 
document and print it for you.  The I: drive has enough space for 
almost any size document you may have.

Let me know if that works for you.

Tried it; the file said it went to the printer; 20 minutes later, Debbie 
had still received nothing.  Back to you.

Priority changed from (3) Priority to (4) Moderate Priority.

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Yeah that works great.
I was just following up and making sure you were taken care of. I 
will write that in the service request so we can have a tech know 
what is happening if you have to call back for any immediate 
help that day.

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Hi Marjory,

I need some additional information regarding service request 
#48412

Description: Remoting in to her computer to print.

I was just wondering if you were able to print from your remote 
connect after we had gotten you connected?


Thanks,
-Andrew Gandara

She is on sabbatical and is remoting into her computer on 
campus. I had her remote in using 
hu90511langem.mash.wou.edu instead of her IP (when she does 
that she needs to use the mash\langem username)

When I connected through her account I was about to get to the 
normall \\krusty list of printers.
When she remoted in from her computer (under the same 
account) it brought up five folders: 
data
PCCOUNTER
REMNST
SharedApps
Users

She is going to wait a few days to print the article as it is the first 
week of school. She said she would call back if the printers don't 
work when she tries them the second time.

Again, she is on sabbatical so email or call at 503-315-2221