Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Sep 26, 2012 10:05 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080320 (opens in a new window)	Bldg/Room	UNK
	Service Tag		Description	Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
	Serial No.	G88343TPXYL	Location	F1
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), Apple Logic Express, MS Office 2008 for MAC from P0067422
	Wired NIC	00:1F:5B:3B:EF:68
	Bluetooth NIC	00:22:41:CD:1A:DE

TECHS	Submitted by	Paul Gutzman	Contact	pgutzman08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 11, 2012 04:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 11, 2012 04:11 PM	Delivered and replaced with broken one. Broken G5 is in PDR pile in tech area.	Add Attachment
Laven Voth	Oct 10, 2012 03:43 PM	reimaging a spare G5 now	Add Attachment
Lori Burgeson	Oct 10, 2012 03:07 PM	Task reassigned to Laven Voth.	Add Attachment
Maylimi Pakalapati	Oct 04, 2012 08:44 AM	I have let Lori know the issue and she'll tell me what to do about it.	Add Attachment
Maylimi Pakalapati	Oct 01, 2012 12:23 PM	I have tried switching the dvi cables and monitors. It shows the same white screen with everything.May be a mother board issue.	Add Attachment
Maylimi Pakalapati	Sep 28, 2012 08:49 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Paul Gutzman	Sep 26, 2012 10:05 AM	Mac connected to musical keyboard is showing a bright white screen	Add Attachment