****This is an email****
Hi Paul,


Nice to hear from you on this issue.  During the
Fall term, I found through experimentation that
setting the NIC in the machine to "100 Mbps full
duplex" fixed my network speed issue at the time.
 Instead of taking 20-30 seconds to save things to
my network drives, it only took a second or two. 
After Spring Break I noticed that things had
changed.  I was actually having slow network
access again.   On a hunch that you folks had been
working on the network over break, I went back
into the device manager and changed the NIC back
to "auto negotiate".  The negotiated speed is now
1 Gbps and things are saving faster than ever.


I think we can go ahead and close that ticket.


- Grant Smith



On Fri, Apr 12, 2013 at 9:20 AM, Paul Lambert
 wrote:

Good Morning,
 
In the fall we received an email from you
concerning your computer running very slow after
moving into your (then) new office.   At that
time, I slowed down your network speed which,
ironically, should have made your computer run
faster.  Over spring break, I pulled new wire into
rooms 209 - 214 and raised your network speed back
up to the maximum.  
 
I still have the original ticket open, so I wanted
to check with you on the status.  I hope your
computer is running at least as well as it did
before if not better.  
 
Can you let me know so I can close this ticket? 
Thanks
 
-Paul

****This is an email****
Hello Grant Smith,

I am Maylimi with UCS.
I will first confirm with the concerned persons
dealing with the network over there if its the
network thats causing the problem.If not,I'll come
over at 9 :15 on Wednesday as you told me that you
are available then and try to do the defrag and
ccleanup for you.I have uninstalled , reinstalled
and updated your Sophos as of now.Can you please
let me know if that helped with the access speed
at all?

Thank you,
Maylimi

****This is an email****
Hello Grant Smith,

I am Maylimi with UCS.I am following up on your
service request saying your computer is running slow.
I had left you a vm on October 5th 8 am.I had also
come over to NS 010 on October 8th 11:30 am and
found that there is no nameplate on that door.

Can you please give me an appointment for looking
into the issue?

Thank you for your patience,
Maylimi

He is available Monday 915-1145.  That would the
most ideal time.

Task reassigned to Maylimi Pakalapati.