Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Sep 26, 2012 11:27 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090027 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6400, 2.66GHz, 6M, L2, 1066MHz FSB
	Serial No.	DL84NK1	Location	PDR
	CPU	Intel Core 2 Duo T9550(2.66GHz,6M L2, 1066MHZ FSB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2007 from P0071641, Microsoft Windows 8 Pro from P0087506 downgraded to Windows 7 Pro NOV2012
	Wired NIC	00:24:E8:BF:3F:FF
	Wireless NIC	00:22:FB:B1:A4:8E
	Bluetooth NIC	00:25:56:D8:75:F0

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	Oct 01, 2012 03:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	Oct 01, 2012 03:05 PM	Fixed it.It was just a problem with the wireless switch being switched off.Returned it.	Add Attachment
Maylimi Pakalapati	Oct 01, 2012 10:22 AM	The laptop is with me and am looking into the issue.	Add Attachment
Katie Halvorson	Sep 28, 2012 02:40 PM	She would like it back anytime on Monday.	Add Attachment
Katie Halvorson	Sep 28, 2012 02:38 PM	The computer is sitting in it's case up at the desk. She stopped by Friday to check on the status.	Add Attachment
Maylimi Pakalapati	Sep 27, 2012 11:27 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Nicole Crane	Sep 26, 2012 11:27 AM	Department lap-top brings up an error message when they turn it on. Something about not having an operating system The lap top is at the helpdesk.	Add Attachment