Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Oct 01, 2012 12:56 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101389 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch, aluminum #Z0M1
	Serial No.	C02FW1XWDF91	Location	PDR
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	Unknown	Software	MS Office for MAC std 2011 from P0080893 and WIN 7Pro on dualboot(T:\3.OS\Windows7) from P0080941, Adobe Master Coll. CS5.5 MAC from P0080905, iWork v9.0.3 from P0080893, Apple Final Cut Studio v3 from P0082160 transferred to W#20110390(5-2012), Apple Logic Studio v2.1 from P0084359, SuperDuper! from VISA2011002890, and Studica Unity Pro3.x Ed from P0084541 Adobe MAster Coll CS6 MAC from P0086894; Installed Adobe CC2014 from FULL package like ITC103 lab OCT-2014 *tmf
	Wired NIC	C8:2A:14:44:0D:47
	Wireless NIC	E4:CE:8F:27:11:9C
	Bluetooth NIC	E4:CE:8F:27:11:9D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	Oct 08, 2012 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	Oct 08, 2012 02:06 PM	Finished installatiom.The mac is in the front helpdesk office.He said that he'll come by and collect it.	Add Attachment
Maylimi Pakalapati	Oct 04, 2012 08:39 AM	LEFT VM.	Add Attachment
Maylimi Pakalapati	Oct 02, 2012 11:17 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Tricia Flaherty	Oct 01, 2012 12:56 PM	An Adobe ID is required for CS6 installs see info on T Drive under Adobe CS6 T:\Adobe Creative Suite\Adobe CS6 Suites\AdobeIDREQ'DFORCS6INSTALL DISC media is large so media will be on the shelf between my desk and restroom with a copy of the invoice	Add Attachment