Service Request Ticket - # 48492

Service Request Information

CONTACT Name Kimball, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2012 01:50 PM
Department Humanities Division Phone 88512
Location Email kimballm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100774[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. Z0JL0008R Location PDR

CPU Intel Core i3(3.06GHz, 4MB L3)


OS Unknown Software Microsoft Office for Mac 2008 license from P0073888(transfer due to broken equipment)

Wired NIC 10:9A:DD:61:9B:B2


Wireless NIC 44:2A:60:DB:BE:1F


Bluetooth NIC 40:A6:D9:FB:BA:55

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact khalvorson08@wou.edu 88925

Tracking

Entered by Date Memo
Katie Halvorson
Email

Public
Entered by Date Memo
Katie Halvorson Oct 01, 2012 03:28 PM 
Task reassigned to Katie Halvorson.
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Katie Halvorson Oct 01, 2012 03:28 PM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Oct 01, 2012 03:28 PM 
Walked her through account look up and that seemed
to fix all the problems.
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Katie Halvorson Oct 01, 2012 03:10 PM 
She called later today asking if we knew any
status on it.
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Nicole Crane Oct 01, 2012 01:50 PM 
She got a new mac and is unable to log on. It 
will allow her to type in her username but then 
it shakes back and forth. 

Just started today, it was working on Thursday 
when she tried. 

Her number is 88512 she changed office's.
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